Who do I talk to when I have concerns about a landscape company?

Start with your assigned project manager, and do it in writing—an email with photos and a numbered list of concerns is best. If you don’t get results, escalate to the company owner. If you’re still not satisfied, Utah has formal options. Verify the contractor’s S330 license with the Department of Occupational and Professional Licensing, and if necessary, file a complaint. For consumer-related issues such as misrepresentation or contract violations, the Utah Division of Consumer Protection can also step in. If the dispute is financial and under the small-claims threshold, small claims court is an option. The key in all cases is documentation: keep copies of your contract, approved change orders, dated photos, and all correspondence. A paper trail ensures your concerns are taken seriously and gives you leverage to push for resolution.