The first step is to compare what was installed against the contract. Were plant sizes smaller than specified? Was the patio base thinner than the agreed depth? Did you get surprise fees without signed change orders? Those are warning signs. Next, compare prices against local norms. Sod is often billed per square foot; pavers are priced by type and thickness; irrigation systems should match typical regional ranges. If you see major discrepancies, document them with photos, receipts, and measurements. Contact the company in writing to request correction or credit, and reference your contract language. If they refuse, escalate through the Utah Division of Occupational and Professional Licensing (DOPL) or the Division of Consumer Protection. For smaller amounts, small claims court is an option. The key is documentation. Clear records of specs, changes, and payments give you leverage. A professional contractor should fix issues without dispute, but you have options if they don’t.
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