Can I speak directly with the landscape crew?

You can, but know the limits. Many companies prefer that all instructions go through a project manager to avoid conflicting directions or voided warranties. Quick on-site clarifications are fine—like pointing out a sprinkler head location or confirming which plants are being installed—but significant changes should always go through the project manager. This ensures adjustments are documented, costs are tracked, and scope doesn’t drift. Ask your contractor to share their communication policy up front so expectations are clear. At Simms Landscape, for example, we encourage casual interaction with crews but require that changes be routed through management. This approach protects both you and the contractor: your instructions are honored, but your project also stays aligned with the contract and warranty terms.