Who decides what’s acceptable quality from a landscape company?

Ultimately, quality should be defined by industry standards, contract terms, and your expectations as the client. In Utah, acceptable work means meeting S330 licensing standards, building codes, and manufacturer installation guidelines. For example, patios should have a compacted gravel base, irrigation should meet local water district specs, and plant materials should be healthy and true to size. A good contractor will also set clear quality benchmarks in writing, such as plant warranty terms or hardscape tolerances. If something doesn’t look right, compare it against your contract and industry standards, then raise it with the contractor.