Frequently Asked Questions
Find answers to common questions about landscape design, maintenance, irrigation, and more.
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Can I speak directly with the landscape crew?
You can, but know the limits. Many companies prefer that all instructions go through a project manager to avoid conflicting directions or voided warranties. Quick on-site clarifications are fine—like pointing…
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Why isn’t my landscaping company returning calls?
Busy seasons can overwhelm any contractor, but that doesn’t excuse silence. A professional company should have systems to respond within one to two business days. To improve your chances of…
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Who do I talk to when I have concerns about a landscape company?
Start with your assigned project manager, and do it in writing—an email with photos and a numbered list of concerns is best. If you don’t get results, escalate to the…
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Is it normal for a landscape contractor to not show up for three days?
Unannounced absences are not acceptable. In Salt Lake and Davis Counties, weather delays and inspection schedules are common, but you should be notified the same day if work will pause.…
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Why would a landscape contractor use different materials than we agreed?
Substitutions can happen, but only with your knowledge and approval. Common reasons include supplier shortages, unforeseen site conditions, or discovering that a different material will perform better in Utah’s climate.…
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